I would like to pass on our thanks to your staff for the hoist installation work carried out at our home and to Michael Wright, in particular. As you may appreciate, adaptations can be quite an emotional process and I am very grateful for the understanding shown – and for Mr Wright’s fantastic job on the double-doors. I was worried about light and sound spill between the bedroom and bathroom where the rail passes through the top of the doors but the cut-out is brilliant. Only just big enough for the rail to pass through and no more – perfect! Newcastle

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